Leading hospitals and health systems are committed to delivering high-quality care despite persistent financial and staffing challenges. To achieve this level of care, organizations are using transparent, actionable data to thoroughly examine their performance and implement plans for managing quality and patient safety improvement efforts.

Key Lessons:

• Objective, reliable performance data is key for benchmarking, quality improvement and more
• Culture forms the foundation of high-quality healthcare delivery
• With shared governance, team members at all levels play a role in quality initiatives
• Systems and tools help to 'hardwire' the change around new quality processes